Vassar Building Center Return Policy

At Vassar Building Center, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, you may return eligible items under the following conditions:

Return Eligibility

• Items must be returned within 30 days of the original purchase date.
• Products must be in new, unused, and resalable condition, with all original packaging, tags, and accessories included.
• A valid proof of purchase (receipt or invoice) is required for all returns.
• Certain items, such as custom orders, special-order products, clearance items, and opened building materials, are non-returnable.

Return Shipping Costs

• Customers are responsible for all return shipping costs, including any applicable insurance.
• Vassar Building Center does not provide prepaid return labels.
• We recommend using a trackable shipping service to ensure the safe return of your item.
• Original shipping charges are non-refundable.

Processing & Refunds

• Once we receive and inspect the returned item, a refund will be issued to the original payment method within 7-10 business days.
• If the returned item does not meet our return conditions, a partial refund or store credit may be offered instead.
• A restocking fee of up to 15% may apply to certain returns.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us within 48 hours of delivery. We will work with you to provide a replacement or refund as needed.

For any questions about our return policy, please contact our customer service team at sales@vbicnc.com.